Gift Card Terms & Conditions


1.1.  By purchasing and/or using the Card, you agree to be bound by these terms and conditions (‘T&Cs’). If you purchased the Card for someone else then you must advise the ultimate cardholder that these T&Cs are available online at www.the-maple.co.uk. The Card remains our property. You should retain the original receipt or record of purchase of the Card and the Card number as it may be required to provide you with customer services or to assist with respect to transaction errors.

1.2.  We reserve the right to change these T&Cs at any time. The most-up-to-date and applicable version of these T&Cs can be viewed at www.the-maple.co.uk.

The Card

2.1. The Card is a non-reloadable prepaid gift card that is activated once purchased.

2.2. The Card is not a credit card and is not linked to a deposit account.

2.3. The Card has no expiry date but we withhold the right to terminate the card with notice due to software update or other.

2.4. In the case that The Maple stops trading then Tout ltd will not be liable for any monies not redeemed.

Using the Card

3.1. The Card can only be used for purchasing goods from The Maple.

3.2. The Card can be used for purchases in The Maple for part or full payment of the bill.

3.3. The Card cannot be used to make purchases that exceed the available balance, in such case you need to pay the difference by another method that The Maple accepts.

3.4. Subject to clause 2.3, if the Card value is not spent in full, any remaining funds will stay on the Card as long as the Card is valid or until the remaining funds are used in full.

3.5. The Maple is responsible for the correct processing of the Card.

3.6. The Maple is responsible for providing the goods or services you purchase. For problems relating to your purchases please contact from The Maple directly.

3.7. Authorisations may be declined. We are not liable in any way when an authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part.

3.8. The gift cards cannot be refunded. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds.

3.9. We may restrict or stop the use of the Card if suspicious activities are noticed or we do not receive funds from you in the full amount of the activated balance of the Card.

Restrictions on using the gift card:

4.1. The Card can only be used in The Maple and none of the other Tout ltd companies.

Purchase & Activation

5.1. The minimum balance that may be loaded to your Card is £10 and the maximum balance is £150, unless the Card has a fixed balance specified on the card face or packaging.

5.2. The Card is activated at point of sale by The Maple and does not need to be activated by the Cardholder. The Card can be used for purchases immediately after activation.

5.3. In the event a Card requires activation at a later stage, we can only activate the Card upon presentation of the original receipt or record of purchase.

5.4. In certain situations, we may need to view your identity documentation before issuing a Card(s) to you in order to comply with obligations to identify you as our customer.

Returns & Cancellations

6.1. Gift cards purchased from The Maple are non-refundable.

Lost or stolen

7.1. The Card is like cash and may not be replaced if misused, lost, stolen or damaged and no financial compensation scheme exists with respect to the Card. You are responsible for all transactions on the Card.

Balance of the Card

8.1. We reserve the right to correct the available balance of your Card if we believe a clerical or accounting error has occurred.

8.2. The Card program may be terminated. If as a consequence of such termination, your valid Card can no longer be used, you will be entitled to surrender and redeem your Card for the amount of the available balance at time of redemption by contacting Gift Card Support as detailed on the website.

Card expiry

9.1 The Card has no expiry date. See 2:3


10.1 There are no fees associated with using the Card.


11.1. We will have no liability for unauthorised access to, or use of your Card or for any delay or inability to use the Card or if we have suspended the use of the Card in accordance with these T&Cs.

11.2. We make no warranty or representation, whether express or implied with respect to the Card, purchases made with the Card including but not limited to any warranty regarding quality or fitness for a particular purpose, or whether the Card will always be accessible or accepted.

11.3. Nothing in this agreement limits our liability where it cannot be limited or excluded at law.

Information and data collection

12.1. Information (which may include your personal information, if you have provided it to us) may be disclosed to third parties where required by law, to operate the Card and process transactions, to prevent financial crime, to provide you with services you request and if necessary to notify you of any service changes. Disclosure will also be made to countries outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our privacy policy and the Data Protection Act 2018. Our privacy policy can be viewed at www.the-maple.co.uk/terms-and-conditions.

Governing law

13.1 The laws of England will apply to these T&Cs and any dispute, proceedings or claim of whatever nature arising out of or in any way relating to these T&Cs or their formation (including any non-contractual disputes or claims) shall be governed by the laws of England and the English courts shall have exclusive jurisdiction.